Privacy Policy

Assist Loans is a mortgage broking business operated by Russell Hall, a credit representative (CRN 554892) of BLSSA Pty Ltd ACN 117 651 760, Australian Credit Licence 391237. We are based at PO Box 998, Lutwyche QLD 4030. You can contact us at assist@assistloans.com.au or (07) 3872 6747.

We may collect the following personal information:

• Name, email address, and mobile number (from contact and enquiry forms)
• Financial information you provide in the course of seeking credit assistance (income, assets, liabilities)
• Property and purchase details relevant to a loan application
• Information required for identification and credit assessment purposes

We use personal information to:

• Respond to your enquiry or callback request
• Provide credit assistance and mortgage broking services
• Lodge loan applications with lenders on your behalf
• Comply with our legal obligations under the National Consumer Credit Protection Act and related regulations
• Contact you about your application or relevant services

We may disclose your personal information to lenders, credit providers, credit reporting bodies, insurers, and other parties involved in arranging your loan. We do not sell your personal information to third parties for marketing purposes.

This website links to BorrowIQ (borrowiq.com.au), a separate borrowing power calculator operated by Assist Loans. Information you enter there is handled under that site's own privacy terms. Links to third-party websites are provided for convenience; we are not responsible for their privacy practices.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Enquiry data submitted through this website is transmitted to our CRM system via encrypted server-side API routes.

You may request access to, or correction of, your personal information by contacting us at assist@assistloans.com.au. We will respond within a reasonable timeframe.

If you have a complaint about how we handle your personal information, please contact us at assist@assistloans.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy is governed by the laws of Queensland, Australia.